Terms of use

Last updated: 17 October 2026

These terms apply when you use the Sandhai360 customer app or website. By creating an account you agree to them. Partners (shops and workers) also agree to the Partner terms.

1. What Sandhai360 is

Sandhai360, operated by [Legal entity name], is an online marketplace that connects you with independent local shops and service workers. The shop or worker sells the goods or performs the service and is responsible for them; Sandhai360 provides the app, takes payments where you choose UPI, and helps resolve problems. Each shop's name, address and contact are shown on its page.

2. Your account

• You must be 18 or older and use your own mobile number.
• Keep your phone and OTPs private. You are responsible for orders placed from your account.
• Give correct names and addresses so orders reach you.

3. Orders and prices

• Shops set their own prices. Prices include taxes unless the app says otherwise. The total, including any delivery fee, is shown before you confirm.
• An order is confirmed only when the shop accepts it. A shop may reject an order, for example when an item is out of stock.
• Medicines: only non-prescription (over-the-counter) items are sold through Sandhai360 at present.

4. Payment

• UPI: you pay through our payment gateway. Your order goes to the shop after the payment succeeds.
• Cash on delivery (COD): you pay the shop when the order arrives. COD may not be available for all orders.
• Refunds follow the Refund & cancellation policy.

5. Delivery

Shops deliver their own orders. See the Delivery policy.

6. Booking workers

• Workers show a fixed price or a "starting from" price. The final amount may change after the worker inspects the job; the worker must tell you before starting.
• You pay after the work is completed, by UPI in the app or in cash.
• Be at the address at the booked time, and keep the work area safe.

7. Fair use

Do not misuse the app: no false orders, abuse of shops or workers, fake reviews, attempts to break security, or reselling access. We may suspend accounts that break these terms, after telling you why where the law allows.

8. Reviews

You can rate an order after it is completed. Reviews must be honest and about your own experience. We may hide reviews that are abusive, false or break the law. Anyone can report a review.

9. Liability

Shops and workers are responsible for the goods and services they provide. We work to keep the app available and accurate but cannot promise it will always be error-free. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

10. Complaints

Use Help in the app or see Help & complaints. Our Grievance Officer acknowledges complaints within 48 hours and resolves them within one month.

11. Changes and law

We may update these terms; we will show the change in the app before it applies to you. These terms are governed by the laws of India, and the courts at [Jurisdiction city], Tamil Nadu have jurisdiction.