Partner terms

Last updated: 17 October 2026

For shops and service workers ("partners") using the Sandhai360 Partner app. These add to the general Terms of use.

1. Joining

• Register in the Partner app with true business details and documents: ID, shop photo, and the licences your business needs. Food sellers must hold a valid FSSAI licence or registration (shown on your shop page). Medical shops must hold a valid drug licence and may list only non-prescription (over-the-counter) items at present.
• Our team verifies your documents before you can receive orders. We may reject or later suspend a partner whose documents are invalid or expired.
• Activation fee: if an activation fee applies, the amount is shown to you before payment. It is paid through a payment link or in person, not inside the app.

2. Listing and prices

• You are the seller. Keep product names, prices, sizes and availability accurate, and mark items unavailable when out of stock.
• Prices must include applicable taxes unless the app shows taxes separately.
• No illegal, banned, counterfeit or prescription-only items.

3. Orders, delivery and services

• Accept or reject new orders quickly. Orders not accepted within the time shown in the app are rejected automatically and the customer is refunded.
• You deliver your own orders within your delivery area. Turn on delivery mode when you leave; your live location is shared with that customer only until the order is delivered.
• Service partners: confirm the visit time, tell the customer the final amount before starting, and mark each step in the app.
• Use customer details only to complete that order. Do not save, share or market to customers outside the app.

4. Payments and settlement

• UPI orders: the customer pays Sandhai360. The amount due to you (order value plus delivery fee, minus commission and any tax deductions) is recorded in your Earnings and paid to your bank or UPI account by transfer, with the transaction reference (UTR) shown in the app.
• Cash on delivery: you collect the cash. Commission on COD orders is adjusted against your next settlement.
• Commission: the rate that applies to you is shown in the Partner app before it takes effect.
• Taxes: where the law requires, Sandhai360 deducts GST TCS and income-tax TDS and gives you the details for your returns.

5. Quality and conduct

Treat customers respectfully, honour accepted orders, and resolve complaints. Repeated rejections, poor ratings, fraud or abuse can lead to suspension.

6. Leaving

You can stop at any time from Profile → Delete account, after any money due to or from you is settled. We may end the partnership with notice for breach of these terms.

7. Help

Use Help in the Partner app, email support@sandhai360.com, or see Help & complaints.